Refund Policy
Last updated October 1, 2026
You’re reading the version for the iPhone app.You’re reading the version for the Android app.
We want you to unlock Prismoy because you love your colors — not because a checkout page rushed you. This page explains, plainly, how refunds work and how we help if something isn’t right.
See before you buy. Prismoy is free to download and reveals your color season for free. You only pay if you decide the full palette and tools are worth it — and if a purchase ever misses the mark, we’ll help you make it right.
A one-time purchase — nothing recurring
Plus and Pro are single, one-time purchases. There is no subscription, no auto-renewal, and no trial that quietly converts into a charge. You will never be billed again for the same purchase, so there is nothing to cancel and no surprise renewal to watch for. That’s the whole point: buy once, keep your colors.
How refunds work
Prismoy is sold through the Apple App Store, and Apple is the seller of record for every purchase. That means refunds are requested through Apple and issued to your original payment method by Apple. It’s the same trusted process you already use for any App Store purchase, and Apple typically reviews requests within 48 hours.
Where we stand
We never contest a refund. Apple decides these itself and usually doesn’t consult us at all; when it does ask, we tell it we’d like the request approved. The final decision is always Apple’s, but you won’t get any resistance from our side — we’d rather you leave happy than hold onto a purchase you regret.
How to request a refund from Apple
The quickest way is Apple’s Report a Problem page:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Choose “Request a refund” and select a reason that fits your situation.
- Select your Prismoy purchase from the list.
- Submit. Apple emails you its decision, usually within a couple of days.
You can also start a refund right on your iPhone:
- Open the App Store → tap your profile photo → Purchase History → tap the Prismoy purchase → Report a Problem; or
- Open Settings → tap your name → Media & Purchases → Purchase History, then request a refund there.
If your request is declined — talk to us
Apple has final say over App Store refunds, and occasionally a request is declined for reasons that have nothing to do with how you feel about the app. If that happens, please email us at support@prismoy.com. Tell us what went wrong. Very often it’s something we can fix on the spot — a result that didn’t feel right, a feature that didn’t behave, or a purchase made by mistake. We’ll do our honest best to help, including guiding your refund request or making things right another way.
If your result felt off, it’s often the lighting. Re-scan facing a window in soft daylight — no direct sun, no colored walls — and you’ll usually get a noticeably truer season. Not sure how? Email us a note and we’ll walk you through it. We’d rather earn your confidence than lose it over a bad-lighting photo.
A few honest notes
- Because Apple processes payments, we can’t issue a refund directly to your card — but we can absolutely help you get one and advocate on your behalf.
- Refund eligibility and timing are governed by Apple’s terms and by the consumer laws of your country, some of which give you additional rights. Nothing here limits those rights.
- Restoring a previous purchase (for example on a new phone) is always free from within the app and never requires buying again.
Contact
Real people, real replies: support@prismoy.com. We aim to respond within two business days.
We want you to unlock Prismoy because you love your colors — not because a checkout page rushed you. This page explains, plainly, how refunds work on Google Play and how we help if something isn’t right.
See before you buy — and you can always ask for a refund. Prismoy is free to download and reveals your color season for free. You only pay if you decide the full palette and tools are worth it. Google Play lets us issue refunds ourselves, so you never have to argue your case with anyone.
A one-time purchase — nothing recurring
Plus and Pro are single, one-time purchases. There is no subscription, no auto-renewal, and no trial that quietly converts into a charge. You will never be billed again for the same purchase, so there is nothing to cancel and no surprise renewal to watch for. That’s the whole point: buy once, keep your colors.
Two ways to get your money back
Google Play is the seller of record, so the money went through Google. There are two routes back, and the only thing that decides which one you use is how long ago you bought:
- Within 48 hours of the purchase — ask Google. Google handles these requests itself, straight from the Play Store, and most are decided quickly. Steps below.
- After 48 hours — ask us. This is where Google’s own help page sends you, and it is not a dead end: we can issue the refund directly from our Google Play Console, in full or in part, for up to three years after the order. We don’t have to petition anyone, and neither do you — one email is enough.
Where we stand
Email support@prismoy.com and we will refund you. We don’t ask you to justify it, we don’t send you in a circle back to Google, and we don’t quietly let the request expire — we’d far rather you leave happy than hold on to money you regret spending. So we can find your order, please include the email address on your Google account, and ideally the order number (it starts with GPA. and is in the receipt email Google sent you). We aim to reply within two business days.
How to request a refund from Google (within 48 hours)
- Open the Play Store app, tap your profile picture, then Payments & subscriptions → Budget & order history — or go to play.google.com/store/account/orderhistory.
- Find your Prismoy purchase in the list.
- Tap Report a problem and choose the reason closest to your situation.
- Fill in the short form and submit. Google emails you its decision.
Google’s own instructions are here: Get a refund on Google Play. Note that Google allows this self-service return once per app — after that it comes to us, which is fine, because we can refund you ourselves.
If your result felt off, it’s often the lighting. Re-scan facing a window in soft daylight — no direct sun, no colored walls — and you’ll usually get a noticeably truer season. Not sure how? Email us a note and we’ll walk you through it. We’d rather earn your confidence than lose it over a bad-lighting photo.
A few honest notes
- A refund ends the unlock it paid for. Your palette and tools go back to the free tier, and the money returns to the payment method you used — Google moves it, on a timescale set by your bank or card issuer, not by us.
- Refunds can’t be undone. If you change your mind afterwards you’re welcome to buy again, at whatever the price is then.
- Refund eligibility and timing are also governed by Google Play’s terms and by the consumer laws of your country, some of which give you additional rights — including, in the EU and UK, a statutory right to cancel a digital purchase in some circumstances. Nothing here limits those rights.
- Restoring a purchase you already made (on a new phone, say) is always free from inside the app — Profile → Restore purchases, signed in to the same Google account. It never requires buying again, and it is not a refund.
Contact
Real people, real replies: support@prismoy.com. We aim to respond within two business days.